Reference

What You Need to Know Before You Start

Access to bd889 depends on your local law and the eligible region you are in. Read these terms carefully — they cover your account rights, how we handle your data, and what conditions apply when you use our platform with bKash, Nagad, or Rocket.

Eligibility is region-dependentbKash, Nagad, Rocket coveredAccount data rights includedTerms subject to local law
bd889 What You Need to Know Before You Start
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under these terms, need to request account data, or want to raise a concern about how your information is handled, our support team is the right starting point. You can reach us through the channels below. For anything related to wallet transactions — bKash, Nagad, or Rocket — include your transaction reference so we can locate the record quickly.

Live Chat Start a live chat session from your account dashboard. Raise legal queries, account status questions, or data requests directly with the support team.
Email Support Send detailed legal or policy queries by email. Include your account ID and, for payment disputes, your bKash, Nagad, or Rocket transaction reference.
Account Help Centre Access the help section from the main menu inside your account. Policy documents, terms updates, and data request forms are available there.
DATA AND SECURITY

How We Handle Your Information and Account

Your account data is held securely and used only for the purposes described in these terms. We do not share personal information with third parties outside of what is required to process payments through bKash, Nagad, or Rocket, or to meet obligations under applicable law. You can request a copy of the data we hold on your account, ask for corrections, or request deletion — subject to any retention obligations we carry under law. Account security relies on the login credentials you set and, where enabled, OTP verification tied to your registered mobile number.

Data Retention We keep your account records for as long as required by applicable law. After that period, data is deleted or anonymised in line with our internal retention policy.
Cookie Use Our platform uses cookies to maintain your session and remember account preferences. You can manage cookie settings through your browser, though some features may not work without them.
Payment Data Handling Transaction data from bKash, Nagad, and Rocket is used solely to confirm deposits and process withdrawals. We do not store full wallet credentials on our servers.
Account Access Requests Submit a data access or correction request through the help centre or by email. We respond within the timeframe required by applicable data protection rules.

Frequently Asked Legal Questions

These are the questions we hear most often about our terms, account eligibility, and data rights. If your question is not covered here, reach us through live chat or email with your account details ready.

Access depends on your local law and whether your region is listed as eligible. We do not confirm legality on your behalf — check what applies in your specific location before opening an account.

Yes. Submit a data access request through the help centre or by email. Include your account ID so we can locate your records and respond within the required timeframe.

Each confirmed bKash or Nagad transfer is logged against your account wallet with a timestamp and reference number. For any disputed transaction, the payment provider's record is the primary reference.

We retain certain records for as long as required by law after account closure. Once that retention period ends, your data is deleted or anonymised in line with our policy.

Updated terms are published on this page with a revised date. Continuing to use your account after a change is posted means you have accepted the new version of the terms.

Reach our support team via live chat from your account dashboard or by email. For payment-related legal queries involving Rocket or bKash, include the transaction reference in your message.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.